Refund policy
Refund Policy
At Generation Trends, we want you to love your purchase. Please read our refund policy carefully before placing your order.
All Sales Are Final Due to the nature of our business, we do not accept returns. All sales are final. We encourage you to review your order carefully before completing your purchase.
Damaged, Faulty, or Incorrect Items We will offer a full refund or replacement if your item arrives:
- Damaged or defective
- Significantly different from the product description
- Incorrect (wrong item sent)
To be eligible, you must contact us within 14 days of receiving your order at generationtrendsnz@gmail.com] with:
- Your order number
- A clear photo of the item and the issue
Consumer Guarantees Act (NZ) Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.
Refund Processing Approved refunds will be processed within 5–10 business days back to your original payment method.
Shipping Costs Original shipping costs are non-refundable.